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A Help Desk Technician is a professional who provides technical support to customers and clients, typically via phone, email, or chat.

198.98 inkl.mva.
Welcome to Eriteach site! Please read what this A Help Desk Technician course include.

እብዛ ኮረ ንማሃሮ

  • Overview of the role of a Help Desk Technician
  • Understanding the importance of customer service in the field
  • Exploring the different types of support provided by Help Desk Technicians
  • Understanding common technical issues and how to troubleshoot them
  • Identifying and resolving software and hardware problems
  • Using remote access software to assist customers remotely
  • Developing effective communication skills for technical support
  • Understanding the importance of active listening and empathy
  • Providing clear and concise explanations of technical issues to non-technical users
  • Understanding the use of ticketing systems for tracking and resolving customer issues
  • Familiarizing with Remote control software and remote access
  • Learning about the different types of software and hardware used in the field
  • And more.

Description

እዚ ሱሩዕ ትምህርቲ ብዛዕባ Help Desk Technician ኢዩ።

Course Currilcum

    • 1. Overview of the role of a Help Desk Technician Unlimited
    • 2. Understanding the importance of customer service in the field Unlimited
    • 3. Exploring the different types of support provided by Help Desk Technicians Unlimited
    • 1. Understanding common technical issues and how to troubleshoot them Unlimited
    • 2. Identifying and resolving software and hardware problems Unlimited
    • 3. Using remote access software to assist customers remotely Unlimited
    • 1. Developing effective communication skills for technical support Unlimited
    • 2. Understanding the importance of active listening and empathy Unlimited
    • 3. Providing clear and concise explanations of technical issues to non-technical users Unlimited
    • 1. Understanding the use of ticketing systems for tracking and resolving customer issues Unlimited
    • 2. Familiarizing with Remote control software and remote access Unlimited
    • 3. Learning about the different types of software and hardware used in the field Unlimited
    • 1. Understanding the importance of IT security and data protection in technical support Unlimited
    • 2. Familiarizing with security protocols and best practices Unlimited
    • 3. Learning about the different types of security threats and how to prevent them Unlimited
    • 1. Understanding the basics of networking and routing Unlimited
    • 2. Understanding the basics of cloud computing and IT services Unlimited
    • 3. Understanding the basics of programming and scripting Unlimited