IT-entry course-learn helpdesk

198.98 inkl.mva.

ኣዛ ትምህርቲ ንዞም ኣብ ዓውዲ IT ንዘለዎ’ያ፣ ኣብዛ ትምህርቲ ብዛዕባ ቅዳማይ ድረጃ IT Support ዕሙቅ ዝብለ ትምህርቲ ክንማሃር ኢና።

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Description

A Help Desk Technician is a professional who provides technical support to customers and clients, typically via phone, email, or chat. In this course, you will learn the essential skills needed to work as a Help Desk Technician, including troubleshooting common technical issues, providing excellent customer service, and effectively communicating technical information to non-technical users. You will also learn about the various tools and technologies used in the field, such as remote access software and ticketing systems. The course will provide hands-on experience and will include practical exercises and assignments to reinforce the concepts learned.

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